38okbajee Privacy Policy

1 What Information We Collect

The following types of information are collected on the 38okbajee platform as needed to create accounts, process transactions, and provide services:

• Identity Information: Full name, date of birth, national identity card number (where required).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay, or bank account numbers (for transaction verification).
• Device and Technical Information: IP address, browser type, operating system, cookie data.
• Gaming Activity Information: Betting history, login times, session data, and records of activity on the platform.

We only collect information that is genuinely necessary for providing our services. No additional or irrelevant information is collected.

2 How We Collect Information

38okbajee collects information in the following ways:

• Information you provide directly through the account registration and login process.
• Transaction details are automatically recorded during deposits and withdrawals.
• Technical information is collected via cookies and similar technologies while browsing the website.
• When you contact us via live chat or email, a record of that conversation is kept.
• Relevant information may be gathered during the responsible gaming verification process.

3 Purpose of Using Information

Collected information is used only for the following lawful purposes:

• To manage accounts, verify identity, and ensure security.
• To process financial transactions and prevent fraud.
• To provide customer support services (24/7 live chat and email).
• To notify you about promotional offers and bonuses (with your consent).
• To implement responsible gaming policies and meet legal obligations.
• To improve platform performance and the user experience.
• To detect and prevent fraud, money laundering, and other illegal activities.

4 Sharing Information with Third Parties

38okbajee never sells your personal information or transfers it to unauthorized third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners solely to complete transactions.
• Technology Service Providers: Contracted partners for server hosting, cybersecurity, and technical support.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With relevant authorities to identify criminal activity.

When sharing information with third parties, we ensure that they also adhere to our privacy standards and use the information received only for the specified purpose.

5 How We Protect Your Information

38okbajee uses industry-standard technology and practices to protect your information:

• SSL Encryption: All data transmission on the website is secured with 256-bit SSL encryption.
• Secure Servers: User data is stored on secured, firewall-protected servers.
• Access Control: Only authorized staff may access user information for specified purposes.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional security layer is available to protect your account.

Although we take all administrative and technical measures, no one can guarantee 100% security on the internet. We therefore always advise you to keep your login credentials safe and secure.

6 Cookie Policy

The 38okbajee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. Our use of cookies is described below:

• Essential Cookies: Necessary for maintaining login sessions and basic functionality.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor website usage and improve the experience.

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

7 Data Retention Period

38okbajee retains your information only for as long as necessary. The retention period is determined by the following considerations:

• For as long as your account is active and for the legally required period after account closure.
• Financial transaction records are kept for the period specified by applicable law.
• For as long as necessary in the case of dispute resolution or legal claims.
• For as long as necessary to implement responsible gaming policies.

Once the specified period has passed, your personal information is securely deleted or anonymized.

8 User Rights

As a user of the 38okbajee platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request your information in a structured format.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.

9 Protection of Minors' Information

38okbajee is a platform operated for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.

We request that parents monitor their children's internet use and restrict access to online gaming platforms. To learn more about responsible gaming, please read our Responsible Gaming page.

10 International Data Transfers

Our servers and technical infrastructure may be located in various countries. As a result, your information may be processed outside Bangladesh. For any data transfers, we ensure that appropriate safeguards are in place and that the level of protection for your information remains unchanged.

11 Third-Party Links and Services

The 38okbajee platform includes services from payment partners and game providers. These third parties follow their own privacy policies. 38okbajee is not responsible for the privacy practices of these third parties.

Game providers including Pragmatic Play, PG Soft, JILI, and Spribe supply their game software. These providers operate under their own privacy policies and are responsible for their own data protection.

12 Changes to This Policy

38okbajee reserves the right to update its privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Publishing the new policy on the website and updating the "Last Updated" date.
• Sending a notification of changes to your registered email address.
• Displaying a relevant message about significant changes at the time of login.

If you continue using the platform after the updated policy is published, you will be considered to have accepted the new policy. If you do not wish to accept the changes, please stop using the platform and request that your account be closed.

13 Dispute Resolution

If you have any dispute or complaint regarding this privacy policy, please contact us directly first. Our privacy team will review your complaint and work to provide a resolution in a timely manner.

If the issue is not resolved to your satisfaction, you may file a complaint with the relevant legal authority.